Terms and conditions, consumer claims and representation before the Commission for Consumer Protection and in appeals against its decisions. Advance review of promotions, advertising campaigns and prize draws.
Terms and Conditions and Commercial Communications
Advance review covers consumer information, the terms of the offer and how a promotion or advertising message is presented. Terms and conditions are considered alongside the actual sales and customer-service process.
Claims and Consumer Protection Proceedings
A consumer claim calls for review of the contract, information provided, correspondence and the specific complaint. A position in commission proceedings or an appeal is prepared on the basis of the established facts and evidence.